Instructional Technologist
eLearning, Seminole State College
October 2010 - Present
- Trained new Faculty to use the Sakai LMS
- Supported 400+ Faculty in development, design, and implementation of course content
- Maintained and administrated online training course for Sakai
- Developed online written, and video instructional reference for Faculty
- Conduct software testing of bug fixes and enhancements to Sakai
- Tier 2 support for Faculty, staff and student users of Sakai and related systems
Senior Support Specialist
Online@UCF Support, University of Central Florida
May 2009 - October 2010
- Presented at Blackboard World 2010 about distance learning support best practices
- Developed training and support resources for Faculty and students
- Worked with Instructional Designers, and Faculty to design course materials
- Tier 2 support for Faculty, staff and student users of WebCT Vista 8 and related systems
Technical Support Specialist
CI-Help Desk, Florida State University
August 2007 - December 2008
- Launched the most technologically advanced student computer lab at FSU
- Chose and deployed new open source ticketing system to replace outdated proprietary system
- Supported 1300+ Faculty, staff and student users
- Troubleshot hardware and software for the entire college
- Maintained physical and digital inventory
Technical Support Specialist
Digital Harmony, Florida State University
August 2007 - August 2008
Help Desk Support
College of Music, Florida State University
August 2003 - August 2004
- Supported users with hardware and software issues
- Supported technical issues with popular software like Office, IE, etc
- Performed upgrades to software and hardware on lab machines
Master of Library and Information Science
Florida State University